Privacy Policy

Last updated: September 2026

At RS Aqua, we take your privacy seriously. When you contact us, request a quote, buy from us or use our website, we may need to collect some information about you.

This privacy policy explains what information we collect, why we use it, who we may
share it with and the rights you have over your information.

Who we are

RS Aqua Ltd is responsible for the personal information covered by this privacy policy.
You can contact us at:

RS Aqua Ltd
21/22 The Slipway
Marina Keep, Port Solent
Portsmouth
PO6 4TR
United Kingdom
Email: info@rsaqua.co.uk
Telephone: +44 (0) 2394 004 540

If you have any questions about how we use your personal information, please contact us using the details above.

What infomation we collect

The information we collect depends on how you interact with us. It may include:

  • Your name, job title and company
  • Your email address, telephone number and business address
  • Details of enquiries and quotation requests
  • Information about products or services you have bought from us
  • Information you give us when requesting customer or technical support
  • Your marketing and communication preferences
  • Information about your interactions with our emails and communications
  • Technical information about how you use our website, such as your IP address, browser, device and the pages you visit

We may also keep records of our correspondence with you.
Most of this information comes directly from you. For example, when you complete a form on our website, contact one of our team, request a quote, sign up for our communications or place an order.

As a business-to-business company, we may also receive professional contact
information from your employer, our suppliers and partners, events you attend or publicly available business sources.

How we use your information

We only use personal information when we have a valid reason to do so.

Enquiries and quotations

If you contact us about one of our products or services, we’ll use the information you give us to respond to your enquiry and provide information or a quotation.

We do this because it’s in our legitimate interests to respond to enquiries and develop our business, or because you have asked us to take steps towards entering into a contract.

Orders and customer relationships

If you’re a customer, we’ll use your information to process your order, provide products or services, arrange delivery and manage our relationship with you.

We do this to fulfil our contract with you or your organisation and as part of our legitimate interests in managing our customer relationships.

Customer and technical support

If you ask us for help, we may use your contact, product and support information to investigate the issue and provide technical or customer support.

We do this to provide the services you’ve requested and to provide effective support to our customers.

Sales, customer support and keeping in touch

We use our CRM, ERP and service desk to manage our customer and business
relationships. This includes enquiries made through our website, sales opportunities, customer support, customer and prospective customer contact details, and our marketing communications.

We may use your business contact information and previous interactions with RS Aqua to keep in touch and send you information about products, services, events or developments that we think may be relevant to your work.

We do this where we have your consent or where we have a legitimate business interest and are permitted to do so by law.

You can ask us to stop sending you marketing communications at any time. You can also unsubscribe using the link included in the footer of our marketing emails.

Running and improving our website

We use information about how people use our website to keep it secure, understand how it is being used and improve the experience for visitors.

Some of this information is collected using cookies and similar technologies. Where the law requires your consent, we’ll ask for it before using those technologies.

You can find out more in our cookie policy and change your choices using our cookie settings.

Sometimes we need to keep or use information to meet legal, tax, accounting or regulatory requirements, or to protect our legal rights.

We use HubSpot to:

  • Manage customer and prospective customer contact details
  • Receive and manage enquiries submitted through our website
  • Manage sales enquiries, opportunities and our sales pipeline
  • Keep records of our communications and interactions with customers and prospective customers
  • Send and manage marketing emails and record marketing preferences, including unsubscribes

This means that when you complete one of our website forms, communicate with our sales team or subscribe to our marketing communications, relevant information will be stored and managed within HubSpot.

Historical data

Some historical customer and business contact records remain within Salesforce, our previous CRM system. We retain this information only where we have an ongoing business or legal reason to do so, and we review it periodically to make sure it is not kept for longer than necessary.

Who we share your information with

We use trusted companies and partners to help us run our business. Depending on your relationship with us, these may include:

  • HubSpot, which we use for customer relationship management, website forms, sales and marketing
  • Website hosting and IT providers
  • Website analytics and advertising services
  • Manufacturers and suppliers
  • Delivery and logistics companies
  • Business partners involved in fulfilling your enquiry or order and professional advisers such as accountants, insurers and lawyers

We may also need to share information with regulators, law enforcement agencies or other authorities where we’re legally required to do so.

Information processed outside of the UK

Some of the technology providers and other companies we work with, including providers of cloud-based systems, may process personal information outside the UK.

Where UK data protection law treats this as an international transfer, we make sure appropriate safeguards are in place. This may include transferring information to a country recognised as providing adequate protection or using approved contractual safeguards.

If you’d like more information about the safeguards used for a particular service, please contact us.

How long we keep your information

How long we keep information depends on why we collected it and whether we need it for an ongoing customer or business relationship or for legal, tax, accounting or regulatory purposes.

We periodically review the information we hold and delete or anonymise personal information that we no longer need.

If you unsubscribe from our marketing, we may keep a limited record of your contact details and your preference so that we can make sure we don’t send you marketing communications in the future.

Some historical customer and business information from our previous Salesforce system may also be retained where there is a legitimate business or legal reason for us to keep it.

Your rights

Data protection law gives you rights over your personal information. Depending on the circumstances, you may have the right to:

  • Ask us what personal information we hold about you and receive a copy
  • Ask us to correct information that’s wrong or incomplete
  • Ask us to delete your information
  • Ask us to limit how we use your information
  • Object to us using your information
  • Ask us to transfer certain information to you or another organisation and withdraw your consent where we’re relying on consent to use your information

You can object to us using your personal information for direct marketing at any time.

To exercise any of these rights, email info@rsaqua.co.uk

We may need to ask for information to confirm your identity before completing your request.

Changes to this policy

We review this privacy policy regularly and update it when needed. The latest version will always be available on our website.