Introducing our new Customer Support Hub 🎉
RS Aqua customers can now access our newly launched customer support hub this new self-service system is available to customers 24/7 and can be accessed globally, supporting customers in different time zones.
During this first phase, the Hub includes a growing knowledge base starting with four of our core products: WaveRadar Rex2, Porpoise, ARC, and WaveView Connect.
As RS Aqua continues to grow, our priority remains delivering the best possible experience for our customers. This new system allows us to support customers more effectively, reducing wait times and ensuring you receive consistent, high-quality service every time you choose RS Aqua.
The support hub includes:
- 24/7 access to the knowledge base
- Browse step-by-step articles
- Raise and track support tickets in real time
How to get started:
It’s simple to get started, just head over to the support page. You don’t need to create an account.
Here’s what to do next:
- Navigate the homepage to find your query
- If you can’t find your query, please raise a ticket, and we will get back to you
We’ll be rolling out more products in due course, but in the meantime feel free to explore support articles for the first phase of RS Aqua products.
Talk to one of our advisers
Get in touch with us for further information or for a conversation about any of our innovative and reliable ocean technology systems, sensors or services.